Hi there, how can we help?

My child's kit has not arrived.
If your order was placed after the deadline your kit will be assembled after all regular kit orders are picked and shipped. If your order was placed before the order deadline and has not arrived, please click here to contact us and we will look into it for you.
How can we sign our school up?
Starting with your Parent Advisory Council or School Administration would be best. Once they reach out to us we can start introducing them to our service and how it can benefit the school and parents.
I missed the order deadline. Can I still order?
Paper order forms are due back to the school by the date noted on the letter sent home. Online orders, however, will be available until the last weeks of August. Additional fees for home delivery may apply.
What is your return policy?
Satisfaction is guaranteed, always. If there is anything wrong with the order or a refund is simply required, please click here to contact us and we will take care of everything.
Can I pick up the supply kit?
Unfortunately at this time we do not offer this service.
I ordered the wrong kit for my child.
If the wrong grade or class kit was ordered for your child, click here to contact us and we will be happy to assist you in a resolution.
I'm missing an item from my child's kit.
We're very sorry to hear we missed an item. Please click here to contact us and we would be happy to offer either a replacement product or a refund.
A product was defective or damaged in my child's kit.
We would be happy to make arrangements to replace or refund any damaged or defective products. Click here to contact us.
There is a problem with the name labels provided.
If there are any problems with the name labels, either a spelling error or if they were missing, click here to let us know and we will send out a new sheet for you!
How do we get started?
Let's get in touch and we can any questions you have, click here for a list of ways to contact us!
A student has received the wrong kit
Generally if the student received the wrong it, the order was placed for the wrong grade. No worries, we will be happy to fix this. Either click here to contact us directly or have the parent do so, and we will get it all looked after.
A student's kit has not arrived
Was the student's kit listed on the shipping manifest? If it is not, that often indicates it was a late order and the kit will be shipped directly to their home. If the student is listed on the manifest and no kit arrived, let us know and we will have a replacement kit assembled. click here to contact us or have the parent get in touch with us, and we will look into it.
A Student is missing an item from their kit
If a student is missing an item from their kit, click here to let us know what is missing or have the parent reach out to us and we will be happy to send a replacement.
A Student received a defective or damaged product
If any of the products received in a student's kit were damaged or defective, click here to let us know and we will send a replacement.
We have new students to the school. Can they still order after the deadline?
There are instances where we can still accommodate extra orders, please click here to contact us directly and we will see what arrangements can be made.

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We'd be happy to help in any way we can.

Working Hours

Please contact us anytime within our regular business hours. We will work to respond to all inquiries within 24 hours.

Mon - Fri : 8 AM to 4:30 PM

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